Remote Desktop Support

  • Hourly: $40
  • Average Estimate: $40 - $80

Some problems we can work on using a remote desktop connection, and we will let you know if we think it’s an option for you. Depending on the circumstance, it may be possible for us to do virus removal and system speed optimizations remotely. However, when doing speed optimizations we prefer to do the work in-person; as a slowed system can make working with our remote support software quite time-consuming.

There are a few things that may hamper our ability to provide you with remote support. Firstly, your computer must be able to connect to the internet in order for us to perform remote service for you. In addition, certain viruses may interfere with your computer’s ability to use the internet or block you from running our support software, making it impossible for us to work without physical access to your computer.

Sophisticated viruses may require us to repeatedly restart or use your computer in Safe Mode, or even require us to remove your hard drive to clean malicious files from it using another computer; these procedures are also not conducive to remote support.

We will walk you through opening a remote connection with us on your computer, and then determine if we can continue to work on your problem remotely. If it is not feasible for us to work on your problem remotely, we will offer to travel to you or accept your computer as a drop-off and waive the fee for any time we spent connected with you.

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