Technical documentation for small businesses
We create and organize technical documentation, internal processes, how-to guides, knowledge bases, and training materials so important information doesn’t disappear and your team spends less time on rework.
What we can help with
- Only a few people have knowledge about specific processes, and they spend valuable time answering questions
- Documentation exists, but it’s scattered across folders, or lives in emails and Slack
- Nobody knows which version of a document is current
- No structured onboarding for new employees
- Your knowledgebase or documentation website has grown without much structure
- Everyone agrees the documentation needs work, but nobody has time to write it
Documentation people can actually use
Process & procedure documentation
We turn the way your business actually operates into clear, repeatable procedures. That can mean documenting an internal workflow from scratch, cleaning up an existing SOP, or capturing knowledge and/or procedural information from key people in your organization.
How-to guides & training materials
Good instructions do more than list steps. We create guides and training materials that give people the right amount of context, break complicated tasks into manageable pieces, and make it easy for your employees to learn independently.
Technical & customer-facing content
Need to explain a product, service, or technical concept to customers? We translate complex information into clear language without stripping away the details people actually need.
That can include product documentation, FAQs, onboarding content, support articles, feature documentation, and other self-service resources.
Knowledge bases & information architecture
If you already have plenty of documentation but nobody can find anything, producing more content may not solve the problem.
We can audit and reorganize existing content, create a clearer information architecture, develop naming and content standards, and build a structure that can scale properly and keep growing without becoming a disorganized dumping ground.
Documentation cleanup & migration
We can review your current documentation to identify duplicate materials, rewrite content that’s outdated, and help move information into a more usable system.
We have experience working with documentation and content management platforms including MindTouch/CXone, Confluence, SharePoint, and WordPress.
Straightforward project pricing
You don’t need to hand us a neatly organized set of source material. We’ll audit your existing materials and define the project scope in order to accurately quote you.
Book a callContact us
Good documentation pays off in both directions — it saves your team time internally, and gives your customers a better experience when they need an answer. Tell us what you’re working with, and we’ll help you figure out where to start.